FAQ
Frequently asked questions
The questions operators ask us most often about launching and running a casino or sportsbook on Casino Platform. If something is missing, book a call and we will answer it directly.
Getting started
How long does it take to launch?
A white-label brand can go live in 2–4 weeks once onboarding documents are in place. Turnkey projects with custom design and your own license typically take 8–12 weeks.
What is included in the White-Label solution?
Everything needed to operate: our license, platform and back office, casino and sportsbook content, payment processing, KYC/AML tools, CRM and bonus engine, hosting and 24/7 technical support.
Do you support crypto payments?
Yes. Alongside 500+ traditional methods we support Bitcoin, Ethereum, Litecoin, Tether and other major currencies through our integrated payment providers.
What licenses do you support?
Our Curacao license is available as a white-label option, we are MGA-ready, and we can add additional licenses such as Anjouan or local market licenses on request.
Do you provide ongoing support after launch?
Yes. Every client gets continuous technical support, platform updates, back-office training and optional managed services for customer support and marketing.
Launch & onboarding
What do I need to prepare before onboarding?
Company incorporation documents, UBO identification, an AML/KYC policy, your target markets and your brand assets. We provide templates for the policy documents.
Can I migrate an existing brand and player base?
Yes. We migrate player accounts, balances, bonus states and transaction history in a staged cut-over, usually over a single low-traffic maintenance window.
Platform & integrations
Can I use my own front end?
Yes. The platform exposes REST APIs and webhooks, so you can build a fully custom front end or app while using our PAM, cashier and game aggregation.
Do you support sportsbook as well as casino?
Yes. Casino, live dealer, sportsbook, virtuals and poker run under one wallet, one back office and one bonus engine.
Which third-party tools can you connect?
Affiliate systems, BI and data warehouses, CRM and messaging providers, KYC vendors and payment gateways can all be connected via API.
Compliance & security
How do you handle responsible gaming?
Deposit, loss and session limits, cool-off and self-exclusion, reality checks and configurable market-specific rules are built into the platform.
Where is player data hosted?
In certified data centres with encryption in transit and at rest, regional hosting where regulation requires it, and full audit logging of back-office actions.
